Shipping & Refund Policy
At CozyNookMart, we want to ensure that your online shopping experience is smooth and enjoyable. Please review our Shipping and Refund Policy below for all the details regarding shipping and returns.
Shipping Policy:
- Shipping Times: We aim to process and ship orders swiftly, usually within 2-12 business days. A confirmation email with tracking information will be sent once your order is on its way.
- Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of your items. We offer various shipping options, including express shipping for faster delivery.
- International Shipping: We provide international shipping to many countries. Please note that customs duties and taxes for international shipping are the responsibility of the recipient.
- Lost or Delayed Packages: While we strive for timely delivery, CozyNookMart takes responsibility for any issues with your shipment. In the event of any problems, please reach out to us directly at info@cozynookmart.com, and we will assist you promptly. Additionally, we will work closely with the carrier to resolve any shipping complications efficiently.
Refund and Exchange Policy:
We understand that changes may occur, and sometimes items may arrive damaged. Here's our policy on refunds and exchanges:
- Timeframe: You have 30 days from the purchase date to request a return or exchange. Unfortunately, after 30 days, we can't offer a refund or exchange.
- Eligibility: To be eligible for a return or exchange, the item must be unused and in its original packaging.
- Non-returnable Items: Gift cards are non-returnable.
- Damaged, Faulty, or Incorrect Items: For any damaged, faulty, or incorrect items, please contact us at info@cozynookmart.com within 30 days of purchase. We will arrange a return label, and upon receipt, we'll issue a refund or send a replacement, as per your preference.
For further assistance with your return or exchange, please reach out to us at info@cozynookmart.com.
Thank you for choosing CozyNookMart! Your satisfaction is our utmost priority, and we're here to support you at every step.
Shipping Policy:
- Shipping Times: We aim to process and ship orders swiftly, usually within 2-12 business days. A confirmation email with tracking information will be sent once your order is on its way.
- Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of your items. We offer various shipping options, including express shipping for faster delivery.
- International Shipping: We provide international shipping to many countries. Please note that customs duties and taxes for international shipping are the responsibility of the recipient.
- Lost or Delayed Packages: While we strive for timely delivery, CozyNookMart takes responsibility for any issues with your shipment. In the event of any problems, please reach out to us directly at info@cozynookmart.com, and we will assist you promptly. Additionally, we will work closely with the carrier to resolve any shipping complications efficiently.
Refund and Exchange Policy:
We understand that changes may occur, and sometimes items may arrive damaged. Here's our policy on refunds and exchanges:
- Timeframe: You have 30 days from the purchase date to request a return or exchange. Unfortunately, after 30 days, we can't offer a refund or exchange.
- Eligibility: To be eligible for a return or exchange, the item must be unused and in its original packaging.
- Non-returnable Items: Gift cards are non-returnable.
- Damaged, Faulty, or Incorrect Items: For any damaged, faulty, or incorrect items, please contact us at info@cozynookmart.com within 30 days of purchase. We will arrange a return label, and upon receipt, we'll issue a refund or send a replacement, as per your preference.
For further assistance with your return or exchange, please reach out to us at info@cozynookmart.com.
Thank you for choosing CozyNookMart! Your satisfaction is our utmost priority, and we're here to support you at every step.